Support Plans
Choose your plan
See below for details of each plan.
STANDARD
Free
PREMIUM
$ 1,499 or 20% of net per year
Popular
| Standard | Premium | |
|---|---|---|
| Knowledge Base | ✅ | ✅ |
| Email Support | ✅ | ✅ |
| Phone Support (outbound, web conference) | ❌ | ✅ |
| Support Hours | M-F, 9am-5pm EST (8-hour coverage) |
M-F, 6am-2am EST (20-hour coverage) |
| Response Time - urgent / system impaired | 8 hours | 2 hours |
| Response Time - general inquiry | 48 hours | 4 hours |
| Expert Coaching | ❌ | ✅ |
| Developer Support / Custom Development | Paid Add-on | Paid Add-on |
All amounts are in USD.
This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.